FAQ
Everything you need to know about Feimao Accelerator
Feimao Accelerator’s primary difference lies in the underlying protocol. While most accelerators still use IPsec or IKEv2, Feimao Accelerator utilizes the WireGuard protocol, which has just 4000 lines of code (compared to over 600,000 for IPsec), offering 3-5 times the speed while significantly reducing battery consumption. Moreover, Feimao Accelerator’s no-logs policy has been verified by an independent audit from Cure53, with the audit report being fully transparent, ensuring both speed and security.
Feimao Accelerator provides native clients for all platforms, supporting Windows 7 and above, macOS 10.14 and above, iOS 14 and above, Android 6.0 and above, as well as popular Linux distributions (such as Ubuntu, Fedora, Debian). Additionally, Feimao Accelerator offers detailed router configuration tutorials, supporting mainstream router firmware such as Asus, Netgear, and OpenWrt, enabling you to secure all connected devices with a single configuration.
Feimao Accelerator offers a 30-day unconditional refund policy. If you're not satisfied with the service within 30 days of purchase, simply reach out through live chat or email support@vpnjs.net to our customer support team with no need to provide any reason, and you can request a full refund. Refunds are typically processed back to your payment method within 1-3 business days.
Feimao Accelerator has deployed 3000+ high-speed servers globally, with real-world testing showing an average latency of less than 30 ms when connecting to Asia-Pacific nodes, approximately 80-120 ms for North American nodes, and stable download speeds exceeding 500 Mbps on gigabit connections. Thanks to the efficiency of the WireGuard protocol, Feimao Accelerator maintains stable and smooth connections even in complex network environments.
Feimao Accelerator’s no-logs policy covers all aspects: we do not log your original IP address, connection timestamps, websites or domains visited, DNS queries, or bandwidth usage data. All servers operate in a pure RAM environment, ensuring complete data clearance upon physical reboot. This policy has been rigorously audited by the well-known security audit firm Cure53, and the full audit report can be found on the Feimao Accelerator official website.
How can I configure Feimao Accelerator on a router?
Feimao Accelerator offers comprehensive router configuration tutorials that support mainstream router firmware such as Asus (Asuswrt-Merlin), Netgear, Linksys, and OpenWrt. Configuration steps typically include: 1) Log in to the router management interface; 2) Go to the acceleration client settings; 3) Import the configuration file provided by Feimao Accelerator; 4) Enter your Feimao Accelerator account credentials. Once configured, all devices connected to the router's WiFi will automatically be secured by the accelerator without the need for separate client installations on each device.
Can Feimao Accelerator be used to watch streaming content?
Yes, Feimao Accelerator has specifically optimized streaming connection performance. Our high-speed nodes can seamlessly play 4K ultra HD video content. Feimao Accelerator regularly updates the server IP pool to ensure a stable streaming access experience. However, please note that Feimao Accelerator does not encourage users to violate any streaming platform's terms of service.
Will using Feimao Accelerator slow down my internet speed?
Thanks to the efficient design of the WireGuard protocol, Feimao Accelerator has minimal impact on internet speed. In most cases, speed loss is less than 5-10% of the original bandwidth. In some situations, if your ISP throttles certain types of traffic (such as video streaming or P2P), using Feimao Accelerator may actually improve speeds, as the encrypted connection prevents ISP deep packet inspection (DPI) and traffic identification.
Does Feimao Accelerator support simultaneous connections on multiple devices?
Yes, Feimao Accelerator Lightning Version supports up to 6 devices connected simultaneously, while the Flagship Version supports up to 10 devices. This means you can use accelerator protection on smartphones, computers, tablets, smart TVs, and more at the same time without additional fees. For protecting more devices, we recommend configuring Feimao Accelerator on a router, securing all devices in your household with one setup.
How does Feimao Accelerator protect my security on public WiFi?
Public WiFi is a high-risk environment for hackers to steal data. When you connect to Feimao Accelerator, all your internet traffic is transmitted through an AES-256 encrypted connection, making it impossible for anyone on the same WiFi network to perform man-in-the-middle attacks or sniff your data. Feimao Accelerator also offers an automatic connection feature: when detecting an unsafe WiFi network, it will automatically activate accelerator protection.
Is Feimao Accelerator’s no-logs policy verified by a third party?
Yes, Feimao Accelerator’s no-logs policy has been independently audited by the internationally recognized security auditing firm Cure53. The audit team conducted a comprehensive examination of Feimao Accelerator’s server infrastructure, codebase, and operational processes, confirming that Feimao Accelerator does not log any personally identifiable data. The complete audit report can be publicly reviewed on the Feimao Accelerator official website.
Does Feimao Accelerator support Linux systems?
Yes, Feimao Accelerator provides a native command-line client for Linux, supporting mainstream distributions such as Ubuntu 18.04+, Debian 10+, Fedora 33+, CentOS 8+, and Arch Linux. Installation methods include one-click installs via APT/YUM repositories and manual installation of .deb or .rpm packages. The Linux client supports all core features, including the WireGuard protocol, split routing, and kill switch.
Does Feimao Accelerator offer static IP addresses?
Yes, Feimao Accelerator Flagship Version includes an exclusive static IP address. A static IP is particularly useful for scenarios such as remote access to company networks or NAS, running online services that require a fixed IP, and avoiding captcha challenges triggered by frequent IP changes. The static IP is allocated solely for your use and is not shared with other users.
How can I ensure that Feimao Accelerator does not leak my IP address?
Feimao Accelerator has built-in leak protection mechanisms: DNS leak protection ensures that all DNS queries are resolved through encrypted connections; WebRTC leak protection prevents browsers from exposing your real IP through WebRTC interfaces; IPv6 leak protection ensures that IPv6 traffic is also safeguarded. You can validate your protection status using the built-in leak testing tools in the Feimao Accelerator client or by visiting third-party testing sites.
Can Feimao Accelerator handle internet interference?
Feimao Accelerator’s proprietary obfuscation protocol can disguise accelerator traffic as regular HTTPS traffic, effectively dealing with deep packet inspection (DPI) technologies. In environments with strict internet restrictions, Feimao Accelerator’s obfuscation mode can help users keep a stable connection to a free internet. However, please note that Feimao Accelerator advocates for the responsible use of accelerators and compliance with local laws and regulations.
What payment methods does Feimao Accelerator accept?
Feimao Accelerator supports various secure payment methods: Visa/Mastercard international credit and debit cards, PayPal, Alipay, WeChat Pay, and cryptocurrencies (Bitcoin, Ethereum, etc.). Choosing cryptocurrency payment can provide additional anonymity. All payment channels are processed through PCI DSS compliant secure gateways to ensure the safety of your payment information.
In which regions does Feimao Accelerator have servers?
Feimao Accelerator has deployed over 3000 servers in more than 80 countries and regions worldwide. Major coverage areas include North America (over 30 cities in the U.S. and 5 in Canada), Europe (25 countries including the UK, Germany, France, Netherlands, Switzerland), Asia-Pacific (15 countries including Japan, South Korea, Singapore, Australia, India), South America (Brazil, Argentina, Chile), and the Middle East and Africa (UAE, South Africa, Turkey).
Does Feimao Accelerator provide browser extensions?
Yes, Feimao Accelerator offers extensions for Chrome and Firefox. The browser extensions run lightweight and only encrypt traffic within the browser (not affecting other applications). They are particularly useful for quickly switching IP locations, such as for cross-border shopping comparisons. The browser extensions also include built-in WebRTC leak protection and ad-blocking features.
How can I contact Feimao Accelerator’s customer service team?
Feimao Accelerator offers multiple customer service channels: 1) 24/7 online chat—visit the Feimao Accelerator website for real-time conversations with customer support, averaging response times under 2 minutes; 2) Email support—send an email to support@vpnjs.net, usually receiving a response within 24 hours; 3) Help center—containing hundreds of detailed tutorials and troubleshooting guides. Our customer service team offers bilingual support in Chinese and English.
How does Feimao Accelerator’s ad-blocking feature work?
Feimao Accelerator Lightning and Flagship Versions come with built-in ad-blocking and malicious website protection. This function operates at the DNS level, preventing the loading of ad trackers, malware domains, and phishing sites by maintaining a blacklist containing over a million rules, updated daily. This method is more efficient than traditional browser ad-blocking plugins, as it stops unnecessary connection requests at the network level.